Frequently Asked Questions

DentalOne is a professional dental practice management software designed specifically for Indian dental clinics. It helps you manage appointments, patient records, billing, inventory, treatment plans, and reports - all in one secure, cloud-first platform.

DentalOne is built for dental clinics of all sizes - from solo practitioners running a single-chair practice to hospital chains managing multiple branches. It's used by dentists, clinic owners, receptionists, and office managers.

DentalOne is built with a highly available, enterprise-grade cloud architecture. You get fast loading, automatic updates, and secure data synchronization across all your devices using any modern browser.

Most clinics are up and running within 30 minutes. Our onboarding team helps you import existing patient data, configure your clinic settings, and train your staff. Enterprise customers get a dedicated implementation manager.

Yes. We provide free data migration assistance for all plans. Our team will help you export data from your current system and import it into DentalOne. We support migration from most popular dental software, as well as CSV and Excel formats.

Yes! We offer a 14-day free trial on all plans - no credit card required. You can also book a personalized demo where our team walks you through every feature tailored to your clinic's workflow.

DentalOne starts at Rs. 999/month for the Starter plan (1 doctor, up to 500 patients). The Professional plan is Rs. 2,499/month (up to 5 doctors, unlimited patients). Enterprise pricing is custom. Annual billing saves 20%.

Yes, you can upgrade or downgrade at any time. When you upgrade, the price difference is prorated. When you downgrade, the new price takes effect at your next billing cycle. No penalties or lock-in contracts.

No setup fees on Starter or Professional plans. Enterprise plans include complimentary onboarding, data migration, and training at no additional cost.

We accept UPI, bank transfer (NEFT/RTGS), credit/debit cards, and net banking. Enterprise customers can also pay by cheque or purchase order.

No. DentalOne charges a flat monthly fee per plan. There are no per-patient, per-appointment, or per-invoice charges. What you see on the pricing page is what you pay.

Absolutely. We use AES-256 encryption for data at rest, TLS 1.3 for data in transit, and role-based access controls. Every action is logged in a tamper-proof audit trail. Automated encrypted backups run daily.

DentalOne works on any device with a modern web browser - Windows desktops, Macs, iPads, Android tablets, and mobile phones. There's no app to install; just open your browser and log in. Data stays synced across all devices.

DentalOne performs automatic encrypted backups daily. Backups are stored securely in the cloud with 90-day retention. You can restore to any point-in-time snapshot with a single click from the admin panel.

Enterprise customers have access to our API for custom integrations. We also have built-in SMS/WhatsApp integration for automated appointment reminders and built-in support for GST filing exports.

Your data is stored securely in the cloud, not on your device. You can immediately revoke access from the lost device via the Admin Dashboard and log in from any other device to continue working.

Starter plans include email support. Professional plans include priority email and chat support with faster response times. Enterprise customers get a dedicated account manager and phone support during IST business hours.

Yes. All plans include free onboarding training via video call. We walk your entire team through every module they'll use. Enterprise plans also include on-site training. We also have a knowledge base with video tutorials.

Our support team operates Monday through Saturday, 9 AM to 7 PM IST. Enterprise customers with SLA agreements have access to extended hours. Emergency support for critical issues is available 24/7.

Yes. You can cancel anytime with no penalties. Your data will remain accessible for 30 days after cancellation, and we provide a full data export in standard formats so you never lose your records.